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SOLE D'ORO · MAZARA DEL VALLO

Privacy Policy - Sole D'Oro

1. General Information

  1. This Privacy Policy applies to the website available at: https://casasoledoro.com
  2. The operator of the website and the Data Controller is:
    Baukonzept Kaminski – Barbara Kaminska
    Treidlergasse 15, 67065 Ludwigshafen, Germany
    VAT ID: DE317999987
  3. Contact e-mail address of the Controller: soledoro10@gmail.com
  4. The Controller processes personal data that you provide voluntarily through the website.
  5. The website uses personal data for the following purposes:
    • Responding to enquiries submitted through the contact form
    • Presenting information about the apartments and availability
    • Processing bookings and guest registration, where applicable
  6. The website collects information about users and their behaviour in the following ways:
    1. Through data voluntarily entered into forms, which is transferred to the Controller's systems.
    2. Through cookies stored on end devices.

2. Data Security Measures

  1. Data entry fields and login areas are protected in transit using SSL encryption. Personal data and login credentials entered on the website are encrypted on the user's device and can only be read on the destination server.
  2. To minimise the risk of unauthorised access, the Controller uses strong passwords containing lowercase and uppercase letters, numbers and special characters, at least 8 characters long.
  3. Software used to process personal data is regularly updated.
  4. The Controller performs regular data backups.

3. Hosting

  1. The website is hosted on servers provided by: LH.pl (Poland, European Union).
  2. For technical reliability, the hosting provider maintains server-level logs. These may include:
    • resources identified by URL (addresses of requested pages/files),
    • time of the request,
    • time of the response,
    • client station name, identified via the HTTP protocol,
    • information about errors occurring during HTTP transactions,
    • the referring URL, if the website was accessed via a link,
    • information about the user's browser,
    • IP address information,
    • diagnostic information related to self-service ordering processes on the website,
    • information related to e-mail correspondence sent to and from the Controller.

4. Your Rights and Additional Information on Data Use

  1. In certain situations, the Controller may share your personal data with other recipients, where this is necessary to perform a contract with you or to fulfil a legal obligation. This applies to the following categories of recipients:
    • the hosting provider, acting as a data processor,
    • payment service providers,
    • the booking and channel-management platform (RoomAdmin), used to process reservations,
    • authorised staff and collaborators who use the data to carry out the purposes of the website,
    • banks,
    • companies providing marketing services on behalf of the Controller.
  2. Your personal data is processed for no longer than necessary to carry out the related activities, as required by applicable law (e.g. accounting obligations). Marketing data will not be processed for longer than 3 years.
  3. You have the right to request from the Controller:
    • access to your personal data,
    • rectification of your data,
    • erasure of your data,
    • restriction of processing,
    • and data portability.
  4. You have the right to object to the processing of your personal data carried out for the purposes of the Controller's legitimate interests, including profiling — although this right cannot be exercised where there are compelling legitimate grounds for processing that override your interests, rights and freedoms, in particular the establishment, exercise or defence of legal claims.
  5. You have the right to lodge a complaint with the competent data protection supervisory authority — either the authority responsible for Rhineland-Palatinate, Germany (Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz), or the supervisory authority of your own EU member state of residence.
  6. Providing personal data is voluntary but necessary for the proper functioning of the website and, where applicable, for processing your booking.
  7. You may be subject to automated decision-making, including profiling, for the purposes of performing a contract with you and for direct marketing carried out by the Controller.
  8. Personal data may be transferred outside the European Economic Area where a service provider used by the Controller is established in a third country. In such cases, the Controller ensures an adequate level of protection through appropriate legal safeguards.

5. Information Submitted Through Forms

  1. The website collects information voluntarily provided by users, including personal data, where such data is submitted.
  2. The website may record connection parameters (timestamp, IP address).
  3. The data provided through a form is processed for the purpose corresponding to the specific form — for example, handling an enquiry, a booking request, or contact regarding a reservation. The context and description of each form clearly indicate its purpose.

6. Guest Registration Documents

  1. In order to complete mandatory guest registration required under Italian law, guests are asked to send a photo or scan of a valid identity document (national ID card or passport) prior to arrival or at check-in, as set out in the property's House Rules.
  2. This document is used solely for guest registration purposes and, where legally required, for reporting to the competent local authorities (Alloggiati Web).
  3. Copies of identity documents are stored securely and are not shared with third parties beyond what is legally required, and are retained only for as long as necessary to fulfil this legal obligation.

7. Administrator's Logs

  1. Information about user behaviour on the website may be logged. This data is used for website administration purposes.

8. Marketing Technologies Used

  1. The Controller uses Google Analytics (Google Inc., USA) to analyse website traffic on a statistical basis. The Controller does not transfer personal data to this service provider — only anonymised information is shared. This service uses cookies stored on the user's device. Users can review and adjust the information collected about their preferences via: https://www.google.com/ads/preferences/
  2. The Controller uses the Meta (Facebook) Pixel. This technology allows Meta (Meta Platforms Inc., USA) to recognise that a person registered with its services has visited this website. This is based on data for which Meta itself acts as controller — the Controller does not transfer any additional personal data to Meta. This service uses cookies stored on the user's device.
  3. The Controller uses remarketing techniques, which allow advertising content to be tailored to a user's behaviour on the website. No personal data is transferred by the Controller to advertising partners for this purpose. The technical basis for these activities is the use of cookies.

9. Information About Cookies

  1. The website uses cookies.
  2. Cookies are small text files stored on the user's device, used to enable proper functioning of the website. They typically contain the name of the website they originate from, their storage duration on the end device, and a unique identifier.
  3. The entity placing cookies on the user's device and accessing them is the website operator.
  4. Cookies are used for the following purposes:
    1. maintaining the user's session (after logging in), so that the user does not need to re-enter their login credentials on every subpage;
    2. fulfilling the purposes described above in the "Marketing Technologies Used" section.
  5. Two main types of cookies are used on this website: "session" cookies and "persistent" cookies. Session cookies are temporary files stored until the user logs out, leaves the website, or closes the browser. Persistent cookies remain on the user's device for a period defined in the cookie's parameters, or until deleted by the user.
  6. Web browsers typically allow cookies to be stored on the user's device by default. Users can change these settings at any time, including deleting cookies or blocking them automatically. Detailed instructions are available in the help documentation of each browser.
  7. Restricting the use of cookies may affect some functionalities available on the website.
  8. Cookies placed on the user's device may also be used by third parties cooperating with the website operator, in particular: Google (Google Inc., USA) and Meta (Meta Platforms Inc., USA).

10. Managing Cookies — How to Grant and Withdraw Consent

  1. If you do not wish to receive cookies, you can change your browser settings. Please note that disabling cookies necessary for authentication, security, or maintaining your preferences may affect, and in some cases prevent, the proper use of the website.
  2. To manage your cookie settings, select the browser you use below and follow the instructions:

    Mobile devices: